Shipping policy
Shipping Policy — Studio Core
Production & Order Preparation
At Studio Core, every order is carefully prepared and checked before shipment.
Because our SONG COLLECTOR Music Boxes go through a production, preparation, and quality-check process, please allow approximately 3–6 days for production and order preparation before dispatch.
This preparation period is separate from the estimated shipping time.
During periods of unusually high demand, holidays, or unexpected production delays, preparation may occasionally take longer than estimated.
If your order experiences a significant delay, we will do our best to keep you informed and provide updated information as it becomes available.
Once your order has been prepared and handed over to the shipping network, you will receive your tracking information by email.
Estimated Shipping Time
After your order has been prepared and dispatched, shipping typically takes approximately 8–15 business days, depending on the destination.
Some destinations may arrive sooner, while others may require additional transit time.
Business days generally exclude weekends and public holidays.
Please note that all delivery times are estimates and not guaranteed arrival dates.
Shipping may occasionally take longer due to customs processing, carrier delays, weather conditions, peak-season demand, holidays, international transportation disruptions, local delivery conditions, or other circumstances outside Studio Core's reasonable control.
Crafted With Care
Our SONG COLLECTOR Music Boxes are not simply pulled from a warehouse shelf and immediately shipped.
Each order goes through our production, preparation, and quality-check process before dispatch.
This helps ensure that your Music Box and its accessories are properly prepared before entering the shipping network.
Under normal circumstances, this process takes approximately 3–6 days before shipment.
We appreciate your patience while your order is being prepared.
Worldwide Shipping
Studio Core ships internationally through our fulfillment partners and international shipping networks.
The carrier used for your order may vary depending on factors such as:
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Destination
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Available shipping routes
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Local carrier availability
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Carrier capacity
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Customs requirements
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Local delivery conditions
Because of this, we cannot guarantee that a particular carrier such as DHL, USPS, FedEx, Royal Mail, or another shipping company will be used unless that carrier has been specifically confirmed for your order.
Tracking & Shipping Protection
All shipped orders include tracking information.
Tracking details will be sent to the email address used during checkout once your order has completed preparation and has been handed over to the shipping network.
If you purchased optional Shipping Protection during checkout, the applicable protection terms will apply to your order.
Please keep in mind that tracking may take some time to begin showing movement after the parcel has been dispatched.
A tracking number that does not update immediately does not necessarily mean that the parcel is lost.
If your tracking remains inactive for an unusually long period, please contact us so we can review the shipment.
Free Shipping
Where free shipping is displayed during checkout or included as part of a Studio Core offer, the customer will not be charged the standard shipping fee for that eligible order.
In rare circumstances, shipping to a particular destination may be substantially more expensive or unavailable through our normal shipping network.
If an exceptional shipping cost is discovered before dispatch, Studio Core may pause fulfillment and contact the customer before proceeding.
The customer will then be given the option to:
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Approve the additional shipping cost, or
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Cancel the unshipped order and receive a full refund.
We will never charge an additional shipping fee without the customer's explicit approval.
We will also never use this provision to request additional shipping payment after an order has already been dispatched.
Customs & Import Delays
International shipments may occasionally be delayed by customs authorities or local import procedures.
Customs processing times are outside Studio Core's direct control and may vary significantly by country.
Import duties, VAT, brokerage fees, customs charges, or other local fees may also vary depending on the destination and local regulations.
If you receive an unexpected customs or import-related request, please contact us and we will help review the available information regarding your shipment.
Delivery Before Birthdays, Holidays or Special Events
Production and shipping estimates do not guarantee delivery before a specific personal date or event.
This includes, but is not limited to:
Birthdays, Christmas, holidays, anniversaries, weddings, graduations, vacations, trips, parties, and other gift dates or special occasions.
If you are purchasing your order for a specific event, we strongly recommend ordering with sufficient additional time for both:
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3–6 days of production and order preparation
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8–15 business days of estimated shipping after dispatch
We also recommend allowing extra time for unexpected international shipping delays.
A shipment arriving after a customer's personally expected date does not, by itself, automatically mean that the package is lost or qualify the order for a shipping-related refund.
However, this does not affect any mandatory consumer rights or remedies that may apply in cases of non-delivery or unreasonable delay.
Once the product has been delivered, the customer may also use the applicable 90-Day Satisfaction Guarantee according to our Returns & Refund Policy.
Late vs. Lost Packages
A package arriving later than its estimated delivery window is different from a package that appears genuinely lost, severely delayed, or otherwise affected by an abnormal shipping issue.
If tracking indicates that a shipment may be:
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Lost
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Severely delayed
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Undelivered
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Unexpectedly returned to sender
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Experiencing another unusual shipping problem
Studio Core will review the available tracking information and circumstances.
Depending on the situation, the appropriate resolution may include a carrier investigation, reshipment, replacement, refund, or additional manual review.
Estimated delivery times will not be used to dismiss a genuinely lost or severely delayed shipment.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
If production or fulfillment has not progressed too far, we may be able to update your shipping information.
Once an order has entered fulfillment or has already been dispatched, we cannot guarantee that the address can be changed, redirected, or intercepted.
If a parcel cannot be delivered because of an incorrect or incomplete customer-provided address, a free replacement or automatic refund is not guaranteed.
The circumstances of the shipment will need to be reviewed first, subject to applicable consumer protection laws.
Returned-to-Sender or Failed Delivery
If a parcel is returned to sender or cannot be delivered, Studio Core will review the available carrier information and the circumstances surrounding the failed delivery.
We do not automatically promise a free reshipment or refund until the reason for the failed delivery has been confirmed.
If the issue was caused by Studio Core, our fulfillment process, or the shipping carrier, we will provide an appropriate resolution.
If the issue resulted from incorrect customer-provided information or another customer-controlled factor, additional shipping costs may apply where permitted by applicable law.
Order Changes and Cancellations
If you need to cancel your order or modify your shipping information, please contact us as soon as possible.
Because orders may begin entering our 3–6 day production and preparation process shortly after purchase, changes or cancellations are not guaranteed once fulfillment has started.
Before fulfillment begins, we may still be able to modify or cancel the order.
Once production, fulfillment, or shipment has begun, we cannot guarantee that the order can be stopped, modified, or redirected.
Cancellation requests will be reviewed according to the order's status, our Returns & Refund Policy, and applicable consumer protection laws.
Please do not assume that a cancellation or modification has been completed until Studio Core confirms it.
Shipping Delays Outside Our Control
Some production or shipping delays may result from circumstances outside Studio Core's reasonable control, including:
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Customs processing
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Extreme weather
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Carrier disruptions
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Transportation issues
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Public holidays
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Factory or production interruptions
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Local delivery restrictions
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International shipping disruptions
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Unusually high seasonal demand
While our normal preparation estimate is 3–6 days, exceptional circumstances may require additional processing time.
We will continue to assist customers with legitimate shipping issues and review delayed shipments when necessary.
If your order experiences an unusually long delay, please contact our support team so we can investigate its status and discuss the available options.
Your Consumer Rights
Nothing in this Shipping Policy is intended to limit, exclude, or override any mandatory consumer rights that may apply under the laws of your country or region.
Where applicable consumer protection laws provide additional rights regarding delivery, cancellation, refunds, or remedies for delayed or undelivered orders, those rights will take precedence.
Contact Us
If you have questions about your order, production status, tracking, or delivery, contact us at:
When possible, please include your:
Order number, full name, email address used for the order, and tracking number if available.
Our team will be happy to assist you.
Thank you for choosing Studio Core! 💙